Shipping policy

Every Gridiron Drive ships from our fulfillment partner direct to you. Here is exactly what happens after you check out, and how long each stage takes.

Where we ship

We ship worldwide. A small number of remote territories are excluded at checkout; if your address is not accepted, email us and we will tell you whether we can reach you.

Order processing

Orders are checked, packed and dispatched within 1 to 3 business days. Business days are Monday to Friday and do not include weekends or public holidays. Orders placed after 2pm, or on a weekend or holiday, begin processing the next business day.

Delivery time

Once dispatched, delivery takes a further 10 to 14 business days.

Total time

Most orders arrive within 3 to 4 weeks of being placed. Please allow the full window before contacting us about a late order. If you are buying for a birthday, a particular game or any fixed date, order early and allow for the upper end of that range.

Ordering for Christmas

To arrive before Christmas, orders must be placed on or before the 22nd of November. Orders placed after that date will still be fulfilled, but we cannot guarantee arrival before the 25th of December, and a late arrival on an order placed after the cutoff is not grounds for a refund. This cutoff is also shown on the product page.

Tracking

You will receive a tracking number by email as soon as your order is dispatched, along with the setup steps for your panel. Tracking can take 3 to 5 business days to begin updating after it is issued; a number that shows no movement at first is normal and does not mean the parcel is lost. If you have not received a tracking number within 7 business days of ordering, email us and we will chase it.

Split shipments

If you order more than one item, they may ship separately, from different facilities, and arrive on different days. You will receive separate tracking for each parcel. You are not charged extra for this.

Shipping cost, duties and taxes

Shipping cost is shown at checkout before you pay. Any import duties, customs charges, handling fees or taxes levied by your country are not included in the price you pay us and remain the responsibility of the customer. We cannot predict these charges or reimburse them. Refusing to pay a customs charge, which causes the parcel to be destroyed or returned, is not grounds for a refund.

Address accuracy

Please check your shipping address carefully at checkout. We can correct an address while the order is still processing, so contact us immediately if you spot a mistake. Once an order has been dispatched we cannot redirect it. Orders returned to us because the address was wrong, incomplete or unattended can be reshipped at your cost, or refunded minus the original shipping cost.

Delays outside our control

All delivery windows on this page are estimates, not guarantees. Customs inspections, carrier backlogs, severe weather, strikes, public holidays and peak seasonal volume can all add time, and none of them are within our control. Delivery times lengthen significantly during November and December. We will always help you chase a delayed parcel, but a delay caused by any of the above does not on its own entitle you to a refund.

Missing or lost parcels

A parcel is not treated as lost until 20 business days have passed since dispatch. Before that point it is late, not lost, and we will investigate with the carrier rather than reship. After 20 business days with no delivery and no tracking movement, contact us and we will replace the order or refund it in full, at your choice.

Marked as delivered but not received

If tracking shows delivered and you do not have the parcel, please check with your household, neighbors and building management, and look for a carrier notice, before contacting us. We are not able to refund or replace orders that the carrier has confirmed as delivered to the address you supplied, but we will open a carrier investigation on your behalf.

Cancellations and changes

You can cancel or change an order at no cost while it is still processing. Once it has been dispatched it cannot be canceled, and the refund policy applies instead.

Questions

Email carwindshieldlights@outlook.com and a real person will reply. Please include your order number.